Request a ThinkPad unlock

I am the legal owner of the device or duly authorised to request this service. I confirm that my enquiry concerns removal of the specified UEFI password lock (supervisor password) or Certificate-Based BIOS Authentication. Other locks are outside the scope of this service. I have accurately described functionality, power-on condition and all known damage and issues beyond normal wear and tear or age-related signs of use. I have also reported previous repair attempts. I will report any further such damage or issues before shipping.

I undertake to back up the data I need or remove the drive before shipping. If I intend to reuse encrypted drives, I will store the associated recovery information, particularly the BitLocker recovery key, outside the device and check that I can access it. If I cannot do this, I will discuss it with you before shipping. Changes to UEFI / BIOS or the TPM may cause BitLocker to request the recovery key. The client is responsible for backing up the recovery information and ensuring it remains accessible. Recovering lost keys and decrypting data are outside our service. Without the correct recovery information, access to encrypted data may be permanently lost. I undertake to pay for shipping both ways, pack the device securely for transport and include a prepaid return label. I will check that the addresses on both shipping labels are correct.

I agree to the necessary opening of the device and partial removal or cutting of protective films. I also agree that any epoxy resin at the contact points required for unlocking may be professionally removed if necessary. Additional work and charges are agreed beforehand. Visible traces are possible; work may be declined if the risk is too high. Opening the device may damage case clips and retaining tabs, particularly if they are fragile or already damaged. Protective films may also be damaged when removal is necessary. We carry out this work professionally and carefully. I agree to a complete UEFI / BIOS reset and a UEFI / BIOS update where required for the service. Settings may then need to be configured again; unchanged settings are not guaranteed.