How ThinkPad BIOS unlocking works
From your first enquiry to return delivery.
Send a request
Send the model, MTM, platform, lock type, condition and quantity.
Confirmation & payment
We confirm the order, price and shipping arrangements and send payment details for PayPal or bank transfer. Private customers pay in full upfront and ship only after payment is confirmed. For businesses, we agree payment terms and shipping authorisation according to the order size.
Prepare & ship
You arrange and pay for shipping both ways and package the device securely.
Check the addresses on both shipping labels and include a prepaid return label.
If you use the PDF form, include the completed and signed form. After an online request, your request reference is enough.
Unlock & check
After the device arrives and payment terms are met, we normally inspect and unlock it within 2 – 4 working days. Additional work and charges require prior agreement. We decline work where the risk of damage is too high.
Receive your device
We return the device using your return label. If unlocking is unsuccessful, we refund any unlocking fees already paid within 14 days. You pay for shipping both ways.
Before shipping
- Back up your data and keep the BitLocker recovery key available. Keys stay with you.
- Safely remove the SSD where possible. Removable SSD heatsinks, heat shields or copper plates belonging to it can also stay with you.
- If the notebook is already open, you may leave the bottom cover unscrewed. Refit and secure it for transport; pack removed screws separately.
- For complete notebooks, we need the battery. Leave other components fitted and ask us beforehand if anything is unclear.
- Please do not send the power adapter.
- Disclose known damage, issues beyond normal wear and tear, and previous repair attempts beforehand.